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Customer Reviews

Poor quality, poor customer service.
Roomba #1:
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I bought my first Roomba from Target over 3 years ago and fell in love with it. The little guy does a pretty good job of cleaning. Then after a year or two, it started acting erratically and going in circles (I tried cleaning all its sensors, no luck).
Roomba #2:
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I wanted to save some money, so decided to get a more basic Roomba and went with the iRobot 110 Dirt Dog Workshop Robot. It's not a bad little machine, but it doesn't have the dust filters that other roombas have and doesn't seem to do as thorough a job of cleaning in my apartment. I can see why this is a shop robot. So I decided to get one more...
Roomba #3:
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I bought a Roomba 4235 on eBay, and it didn't work (caveat emptor!). It always had a flashing red status light, and replacing the battery didn't help, so I went with the last resort: calling customer service. It's a last resort for me because most customer service is bad. They treat you with suspicion and hostility, like every customer is calling to rip them off. Anyway, I'll save you the trouble of calling customer service if you have a similar problem:
1. Take the battery out and hold the power button down for 5 seconds. Good?
2. Okay, now put the battery back in and turn the power on. Nothing? Okay, buy a new Roomba.
Yes, that's literally what I was told to do. The lady I spoke with said it wasn't under warranty (and even if it was, that's still -40 for shipping round-trip), so the only option was to get a replacement unit. I thought maybe these would be cheaper units like OEM software that comes without the packaging or accessories, but alas, they didn't have a 4235 in stock, and she wanted to sell me a 4150 with NO ACCESSORIES for 0--basically the cost of a new Roomba. Upon prodding, I found out that NO ACCESSORIES meant no battery as well. Yeah, iRobot considers a battery as an accessory. Would you like an iRobot? Here ya go! Oh, you want to turn it on? That feature will cost you extra. Are you kidding me?
Roomba #4:
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While on the phone with iRobot, I decided to poke around online to see what new 4150s were going for... and a handfull of sites (eBay, craigslist, and a few odds & ends online retailers) were selling them for less than 0 with the battery, so I told them to cancel my order and that I'd be getting it online from someone else instead. It's a bad sign when the manufacturer can't compete with other retailers in price, especially when it comes to replacing a faulty unit.
I'm pretty tired of the run-around with this company. Either improve your quality, or lower your price. I'm considering going back to an upright vacuum. I think I can live with a few dustballs under my bed if it's going to cost me 0/year in junk technology to clean it. Thankfully there's the Neato XV-11 on the market to provide some competition. The Neato seems more advanced (it uses lasers to intelligently map out a room rather than Roomba's random bumping into things), but it also seems to be an expensive piece of technology at the moment. Still, the iRobot 610 Roomba is going for 0, and the Neaty for 0, so I'm not sure what exactly you're paying extra for with the Roomba. How is iRobot going to stay competitive against superior technology?
I don't know, but the honeymoon phase is over and this love affair is ending. I'm appealing to iRobot directly here: please take care of your loyal customers. We will pay you well and reward you with lots of referral business. Don't be cheap. I found a Roomba 4150 for 5 online, so you lost my business for and got a bad review in the process. Is the you saved really worth it?

good idea but company does not bacl product
the roomba cleans fairly good and saves work BUT THE CLEANING HEAD BREAKS EVERY 3 TO 4 MONTHS, ONCE YOUR YEAR WARRRENTY IS UP, YOU HAVE TO CONSTANTLY PAY FOR NEW EXPENSIVE CLEANING HEADS....IF ONLY THEY MADE A PRODUCT THAT WAS RELIEABLE OR THEY BACKED THE PARTS THEY KNOW ARE DEFECTIVEE. DO NOT WASTE YOUR MONEY

A real good robot
This robot really does its work. My home now is clean all the day, I now never clean the room again.

Not A Goddess, but Definitely Works
Task: Started Roomba 610 in a 32 x 40 open area that includes kitchen, living and dining room, entry. Area has 3 rugs, chairs, coffee tables, end tables, speakers on the floor.
Preparation: a)Placed recharge station on a wooden part of the floor, so roomba is on a flat surface as it
approaches the recharge station. b) Moved dining room chairs from under the table and spaced them around the
room. Took less than 10 mins.
What doesn't work:
a) Roomba side brush tangles itself in fringe. If you tuck the fringe under, the
Roomba has difficulty climbing over the fringe end. Solution: Cut the fringe.
b) If there are too many small spaces the roomba needs to navigate into and out
of (e.g. a narrow sofa table between the sofa and the wall, accessible only from
under the sofa.) the roomba will use up some battery power maneuvering, and
the duration of the clean cycle will be shorter.
c) Too many speaker wires/cords: Roomba 610 is much better at detangling
itself than a friend's older model, but there is a limit.
What works: a) Cleaned a week's worth of debris and cat hair (two long haired cats) in less than an
hour, even kitchen floor debris (except for a big fat rubber band), toddled back to
recharge station and bleeped. Would have run longer but for maneuvering around chair
and table legs, over humps of rugs with fringe tucked under, etc.
b)Regular capacity debris bin was full. Took about five minutes to clean it, the filters
and the brush and roller area. Would have taken less time if I had checked out how to
re-insert the brush and roller before I popped them out.
c) Avoided stairs
d) bumps against obstacles gently, so will not remove antique table next time
e) really quiet. Much quieter than my bathroom exhaust fan. My cats dozed in the
window between bouts of following it around. I had a phone conversation (try that with
a regular vac!)
f) amused my cats and my neighbor
Worth the Extra $$? Hard to say. Programming ability is not helpful, since I have to set up the area (too many chairs, too much rug fringe) Comes with accessories. Two "Lighthouses" that either call the Roomba to the next room (lighthouse mode) when the first is cleaned, or erect an electronic barrier to keep it out of areas (virtual wall mode), plus extra brushes, rollers, filters etc and larger capacity bin, all neatly stored in a case. Seems to run longer than my friend's older model. I bought it for the capacity and so far, do not regret it.

gary
Love it. Our home is open to dust and dirt, and this keeps the floors very clean. We live on St. Croix (us virgin islands), where dust and dirt is an every day thing. So far it is great.